FAQ’s

Frequently asked questions about our web design, graphic design and web hosting services

web design faq’s

Does my business need a website?

The simple answer is yes! Without a well-designed website how will people find your business? This is especially true if you’re in a competitive industry. Even if people know your business it would be hard for them to trust what you do and who you are.

A website will allow internet searchers to find you online.

I’ve seen adverts that say it’s easy to build a website myself, is this recommended?

It is certainly an option that you could explore, it may even be right for some businesses that have no budget and need to get online fast. The disadvantage is, building websites take skills, knowledge and experience to help them be successful. Designing websites are not just about putting text and images on a page and firing them off to the web.

Thought must be given to many aspects such a website navigation, web page structure, user experience (UX), keywords, SEO, web page load speeds, all technical aspects and website conversion techniques. This is something that comes with experience with being a web designer and developing websites for many years.

What are the benefits of a website?

The obvious answer here is to increase your sales, it doesn’t matter if you sell online or are a service provider. A website will also help you be competitive with other suppliers that offer similar products and services.

What types of websites do you build?

We build all types of websites, from simply designing brochure websites with a few pages to complex online shops with full eCommerce functionality.

Our goal is to work with you no matter what you need the website to do.

What is the process of building a website?

It all starts with a conversation to fully understand your business, products and services and who your potential clients are. Once we have this, we will provide ideas and advice on the best way forward. We’ll send you a website design quote based on building your site to best practice. If you’re happy with this, we’ll start the ball rolling.

We’re here to help build you a great website that is painless to produce and offer you ongoing support. We’ll help you at every stage.

What types of businesses do you build websites for?

We’ve worked with all types of businesses from small start-up companies that need a few web pages designing to sites that have complex needs. It doesn’t matter if you want to sell products online or just have a website to increase online exposure, we’ll help you get there. The industry you’re in doesn’t matter either.

Do you turn away any clients?

In the past, we have turned clients away. This has usually been when the needs of the client have far outstripped their budget and what they can afford. We won’t take on projects that we know can’t be completed successfully on time, with what is needed to be achieved and by what can be afforded.

I want my website redesigned, does that cause any problem?

No problem at all. Most websites that we produce are for clients that already have a website which is old and needs redesigning.

If you do need us to redesign a website for you, there is no issue. We design all websites on development web servers which means you current website will be totally unaffected until it needs to go live.

Will I get a dedicated web designer, or will I have someone new each time?

The beauty of working with us at Midas Creative is we take web design seriously. You’ll always have one point of contact that you can speak to day-to-day and you’ll have the same web developer working on your website.

Do you offer phone support?

Yes, we love to talk!

Can you help me with my website that another website company has developed?

It all depends, but it’s something we can look at. You can design and build a website in many ways. In some cases, some web development companies have built websites in a less than normal fashion and not in the best way possible. This can cause issues trying to fix them, but we can look for you and let you know the best way to proceed.

How long does it take to create a website?

It all depends on the type and scale of the website. Smaller websites can take anywhere from a few weeks to a few months, larger and more complex websites will take longer. We’ll always try and work to your timescales if possible.

How much does an average website cost?

This is the golden question! It’s not an easy one to answer here. All websites are different and as such, there isn’t a magic number. The best way is to talk to us and then for us to send you a free web design quote, that way we can understand what you need and offer advice to help you achieve it.

Once my website is built is that it?

It all depends, your newly designed website will be complete as far as the build. We do offer ongoing support and security if you needed. We can also help you with ongoing SEO (search engine optimisation) and marketing.

Is a website estimate fixed?

Yes, when we send you a free website design quote it will detail the pages, functionality and what you’ll get. Also, what you’ll need to provide. If the site changes direction or needs additional elements, then you will be made aware that it’s outside of the original quote and we’ll make you fully aware of any additional costs. There will never be any nasty surprises.

Will my website work on mobile devices and be mobile responsive?

The simple answer is yes. Every web project and website that we produce are fully mobile responsive to work seamlessly on mobile devices.

Are there any hidden costs?

No, everything will be detailed prior to our web designers working on your website.

Can you help me write the content for my website?

Yes, we know functionally what works best. We’ll need input as no one knows your business like you, but we can help write the content for your website.

Do you supply photos for my website?

We certainly can. We have access to masses of online photo stock websites. These are paid for, again we’ll make you fully aware of any costs. We can even help you source local photographers if you need your own images taken.

I don’t have a logo will you be able to help me?

Yes, we’re not only awesome at building websites but we’re also fully fledged graphic designers. We can work with you to design a logo and corporate brand identity.

Do you source web designers abroad to build sites?

Nope! It’s all done inhouse.

Can you support me with marketing my website?

Yes, we can discuss ways to increase your on and offline presence and build you a marketing plan that we can implement for you or let you get on with it.

I don’t live close to you is that going to be a problem?

Distance is not a problem, we work with clients from across the UK. We use phone, email and Skype to communicate with all clients on a daily basis.

Will I be able to see how my website looks while it’s being built?

Yes, it’s all done on our secure web development servers. You’ll have access to see the site as it’s being built.

How many changes can I make to my website design without additional costs?

We don’t set this as a figure, with the right planning, conversations and feedback we’ll get it right fast. You won’t need to make masses of amends.

Are there any other services included in my website design and website development?

We’re a full-service graphic design and design agency. We can help you with many aspects of design, advice, hosting, strategy, marketing and support. We have you covered.

I am a small company with a small web design budget. Will you be able to help me?

Yes, come talk to us and we’ll come up with a plan to help you get a website that works for you and your business

Will I get an off the shelf or templated web design?

Your business is totally unique so is our website design services and website build. We don’t use website templates.

When will I be expected to pay for my website?

It all depends on the type and scale of the website. Smaller sites will need to make an upfront payment to allow us to reserve time to plan in the design of the website and the build. Larger websites will be expected to pay at certain milestones on a pre-agreed percentage structure.

Will my website be secure?

Yes, all websites we produce are fully secure.

Do you backup my website?

Yes, your website will be backed up on a regular basis.

What methods of payments do you accept for building a website?

We accept bank transfer, PayPal and accept all major debit and credit cards.

Will my website show up in Google and Search Engines?

Yes, it will, this will take time but everything that needs to be done to get your website found in search engines will be done. Should you also need ongoing SEO and marketing help then we can do this for you too.

How do I register my domain name?

It’s fairly easy, search for ‘website domain companies’ in a search engine look for what you want and purchase it. If you need help we can do this for you.

Do you provide website hosting?

Yes, we provide our own UK website hosting here. We can take care of this if needed. There is a monthly fee. Please see here.

Do you build ecommerce websites?

Yes, we build online shops and offer ecommerce web design.

I only want to sell a few products on my website will that be a problem?

No problem at all, we have clients that sell only one item on their websites. We have tailored the process, so they have an easy to manage a website that works for them.

Will I have full ownership of the website?

Yes, you will have full ownership of the website. We’re here however if you need support.

Can I make changes myself to the web design or content of the website?

All websites that we build come with an easy to use CMS (content management system) which will allow you to easily amend content on your site. If you do need help in the future, we’re only a phone call away.

Do you offer any support after my website goes live?

Yes, we’ve been in business for over ten years now and are here to continually help you and your website prosper. We even offer tailored support and maintenance packages that will offer the right amount of help should you require this. If not, we also can offer ad-hock help and support on an ‘as and when’ basis.

Will you handle all the technical parts for my new website?

Yes, it will all be taken care of. From designing and building your website to basic SEO and marketing we can handle all elements to let you get on and run your business.

Do I need special skills or training to manage my website?

Each website is very easy to manage. Even if you’re a complete novice we’ll make sure that you know how to do everything on your website. It won’t take much help you get up and running, remember we’re only a phone call away if you need support. 

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Telephone: 01623 454440

Midas Creative
i-Centre, Hamilton Way,
Oakham Business Park, Mansfield,
Nottinghamshire NG18 5BR

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